Virtual Agent Academy: Personalize your Experiences with Custom Greetings

Today Marcelle Goodsell, Nabil Asbi, Victor Chen, and Paul van Nistelrooij of ServiceNow Product Management walk us through an exciting new feature in the Quebec release !

We first talk about curating and creating personalized greetings based on your strategy and how you plan on scaling across departments. Next, we cover the authoring experience of designing these greetings before we end with how employees will interface with your greetings and the benefits you will receive.

We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to attend the next one and for more information.https://community.servicenow.com/community?id=community_event&sys_id=be9b3a771ba680d4d01143f6fe4bcbda

Resources & Helpful Links
Virtual Agent Academy Playlist - https://www.youtube.com/playlist?list=PLkGSnjw5y2U79gjQuQW-2GBqzEccwFkWH
Virtual Agent Community - https://community.servicenow.com/community?id=community_forum&sys_id=bf5abf94db54e3c42be0a851ca961915
Virtual Agent Overview - https://community.servicenow.com/community?id=community_article&sys_id=c507b179db74c8906064eeb5ca961947

Видео Virtual Agent Academy: Personalize your Experiences with Custom Greetings канала ServiceNow - Now Community