Indicators on Metrics - Jan 27, 2021 - Performance Analytics Academy

Have you ever needed to measure the duration when a State, Priority, or maybe an Assignment Group change in an Incident? Maybe using a Metric is what you need to accomplish this. Metrics is a powerful tool that you can use to show durations between different processes.

In this Performance Analytics Academy, we took a deep dive into some advanced use cases to show how using Metrics with Indicators can give you some actionable information for your Organization.

Chapters
0:00 Introduction
3:15 Main Presentation
9:37 Demo
33:26 Q&A

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Видео Indicators on Metrics - Jan 27, 2021 - Performance Analytics Academy канала ServiceNow - Now Community