Dan Cathy: High Tech for High Customer Touch - Biola Imagination Summit 2011

Dan Cathy, CEO of Chick-fil-A, speaks at Biola University's Imagination Summit 2011.

Dan has served as President and Chief Operating Officer at the $3.5 billion Chick-fil-A since 2001 and has worked for the company for over 40 years. Dan began his career at Chick-fil-A at age 9 as he sang songs for customers and did radio commercials for the chain's original restaurant. Today, Chick-fil-A is one of the nation's largest family-owned quick-service restaurant chains. Dan loves impacting the lives of others and says, "Regardless of my title, I actually work in Customer Service -- and with more than 1,500 Chick-fil-A restaurants led by more than 60,000 team members, operators and corporate staff, I've got a lot of customers to serve!" Chick-fil-A is as much about people as it is about food and rather than lead from his corporate office in Atlanta, Cathy chooses to spend the majority of his time traveling to the chain's growing family of restaurants and interacting with Chick-fil-A's committed team of restaurant operators and team members. Dan is a husband, dad, musician, gardener, athlete, biker, pilot, Sunday school teacher and non-profit board member.

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