What is error code f6 e1. Whirlpool duet. Cleaned the trap,

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JustAnswer Customer from San Antonio, TX: what is error code f6 e1
Pearl Wilson: Assistant: What's the brand and model of your appliance?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: whirlpool duet
Pearl Wilson: Assistant: How long has this been going on with your WhirlPool appliance?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: cleaned the trap,
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: it has been a louder than normal noise when spinning
Robert Simpkins: : Hello my name is Robert, I will be happy to assist you today.
Robert Simpkins: : Looks like you are getting a fault code F6 E1, is that correct?
JustAnswer Customer from San Antonio, TX: no
JustAnswer Customer from San Antonio, TX: those r the codes coming up
JustAnswer Customer from San Antonio, TX: Don't need to use live phone call
Robert Simpkins: : That code means there is a communication problem between the two main control boards.
Robert Simpkins: : Most of the time this code can be fixed by unplugging the machine for at least 15 minutes.
JustAnswer Customer from San Antonio, TX: Tried that
Robert Simpkins: : Ok, if the code returns after a reset, there is truly an error with one of the control boards.
Robert Simpkins: : The main CCU is most likely the cause, but sometimes both controls have to be replaced.
Robert Simpkins: : You are also having a noise during spin?
JustAnswer Customer from San Antonio, TX: No it's continuous
Robert Simpkins: : Does is sound like the pump is running?
JustAnswer Customer from San Antonio, TX: Somewhat
Robert Simpkins: : Do you have the model number, I need to look up something.
JustAnswer Customer from San Antonio, TX: Wfw9351YL00
Robert Simpkins: : If you reach inside the washer and spin the drum with your hand, does it spin smoothly and quiet?
JustAnswer Customer from San Antonio, TX: It does now.
JustAnswer Customer from San Antonio, TX: earlier I cleaned out the trap and got a sock out between the drum and tube thru the drain on tube.
JustAnswer Customer from San Antonio, TX: I took off the hose to tube to get to it.
Robert Simpkins: : Ok, the pump running all the time means there is possibly another problem, but the sock could have caused that.
JustAnswer Customer from San Antonio, TX: I'm going to try a restart again
Robert Simpkins: : ok
JustAnswer Customer from San Antonio, TX: When I plugged the washer in I heard a clicking noise from the CCU
Robert Simpkins: : It should perform a few operations to test the system that is normal
JustAnswer Customer from San Antonio, TX: Got the codes again
Robert Simpkins: : are you able to start a cycle now, or does it fault out again?
JustAnswer Customer from San Antonio, TX: It faulted out again
Robert Simpkins: : OK, sorry about that.
Robert Simpkins: : Is it the same code F6 E1?
JustAnswer Customer from San Antonio, TX: Do u think it's the CCU and yes on the codes.
JustAnswer Customer from San Antonio, TX: It took a few minutes for the codes to pop up.
Robert Simpkins: : Yes the CCU and possibly MCU
JustAnswer Customer from San Antonio, TX: Where is the MCU
Robert Simpkins: : I can get you the part numbers of both if you would like.
JustAnswer Customer from San Antonio, TX: That would be great
Robert Simpkins: : MCU is the motor it is mounted on back of motor
JustAnswer Customer from San Antonio, TX: 55357;�
Robert Simpkins: : CCU part number WPW10525373
Robert Simpkins: : MCU is part of the motor
JustAnswer Customer from San Antonio, TX: Does that mean I have to replace the motor
Robert Simpkins: : MCU part number WPW10315848
Robert Simpkins: : if the CCU does not resolve the code, yes
JustAnswer Customer from San Antonio, TX: OK thanks
Robert Simpkins: : Is there anything else I can help with?
JustAnswer Customer from San Antonio, TX: Maybe that noise was the motor going out
Robert Simpkins: : That is possible
JustAnswer Customer from San Antonio, TX: OK thanks for all the help
Robert Simpkins: : You are welcome have a good day
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi

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