The Complete CSDM Maturity Model Breakdown #servicenow #csdm #tutorial

Let me walk you through the service now common service data model CSTM using this maturity stage foundation crawl walk run and fly. We start with the foundation which is all about getting your core data right. At this stage platform owners and data one focus on building clean reliable reference data likes users groups locations and companies. Next is crawl where we begin modeling application services. Application service owners take responsibility for mapping real operational service like SAP production to the infrastructure underneath such as servers and database. This is where visibility start to form connecting business application to the technical component that supported them. In the middle of a stage we move up level to the business application which is work. Application owners and solution architect manage the life cycle of applications like plan, build, run and retire. Instead of just focusing on infrastructure, we now understand the application as a product and how it evolves over time. That's what walk you walk it through the life cycle. Next stage is run. Then we get to run which is where it truly align with the business. Service owners and portfolio managers manage the business services and offering the things the business actually consume. This include SLAs, commitments, catalog item. At this stage, you are not just tracking systems. You are delivering measurable business value to your customer. The final stage is fly. Fly the most mature stage. Here enterprise architects focus on business capability which represent what the business at the strategic level like manage global logistic. This connects it directly to the business strategy enabling a better decision making investment planning and also digital transformation. Remember CSDM is a journey from cleaning your data in foundation to mapping services in crow, managing applications in walk, delivering business value in run and ultimately aligning it to the strategy in.

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