ServiceNow CMDB Data Ingestion Explained | Yokohama Release + Best Practices

Unlock the full potential of your CMDB with the latest features from the ServiceNow Yokohama release!
In this video, we break down all the core CMDB data ingestion methods—from Discovery to Service Mapping, ACC, IntegrationHub ETL, and more.
We also cover best practices, how to handle non-discoverable data, avoid duplicates, and build a CMDB that drives value across ITSM, ITOM, and beyond.

🔥 Whether you're a ServiceNow admin, architect, or IT leader—this is a must-watch!

Chapters:
0:00 Welcome to ServiceNow Star!
0:42 Why Your CMDB Needs Yokohama's Latest Features
1:16 The 3 Pillars of CMDB Success
1:35 Deep Dive into Discovery & Yokohama Highlights
2:34 Discovery Use Case: New Data Center Scan
3:00 Service Mapping: Top-Down Visibility & Yokohama Enhancements
3:48 Service Mapping Best Practices: Prioritizing Critical Services
4:44 Service Mapping Use Case: Troubleshooting Payroll Slowness
5:24 Agent Client Collector (ACC): Real-time Data Collection
5:56 ACC Yokohama Updates & Best Practices
6:45 ACC Use Case: Managing a Hybrid Workforce
7:18 Service Graph Connector (SGC): Pre-built Integrations
7:58 SGC Yokohama Improvements: New Connections & Rate Limiting
8:45 SGC Best Practices: Custom Schedules & Filtering
9:35 SGC Use Case: Importing Specific Cloud Instances
10:04 Integration Hub ETL: Drag & Drop Data Transformation
10:35 ETL Best Practices & Use Case: Enriching CIs with HR Data
11:20 Import Set & Transform Map: The "Old Way" (Still Relevant!)
11:57 Import Set Best Practices & Use Case: Vendor Spreadsheet Import
12:35 Non-Discoverable Data & Automated CI Enhancement Rules
13:16 Enrichment Rule Best Practices & Pro Tips Final Thoughts: Build a Resilient, Accurate CMDB
💬 Drop your questions below or share how you manage CMDB in your org!
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