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How to use tags and notes in Intercom to add context to conversations
Learn how to tag conversations in the Intercom inbox and summarize issues for your teammates using internal notes.
Learn more about tagging conversations here: https://www.intercom.com/help/en/articles/6604447-keep-track-of-support-requests-and-bugs-by-tagging-conversations
Learn more about internal notes here: https://www.intercom.com/help/en/articles/6525765-loop-teammates-into-conversations
More tips for support agents: https://www.youtube.com/watch?v=ukazMAgInpU&list=PLlCIldMZCaFrq3CaBBhmEVeK0FOraa-dG&index=29
The new age of customer service is AI-first. Learn more at https://www.intercom.com.
#intercom
Видео How to use tags and notes in Intercom to add context to conversations канала Fin
Learn more about tagging conversations here: https://www.intercom.com/help/en/articles/6604447-keep-track-of-support-requests-and-bugs-by-tagging-conversations
Learn more about internal notes here: https://www.intercom.com/help/en/articles/6525765-loop-teammates-into-conversations
More tips for support agents: https://www.youtube.com/watch?v=ukazMAgInpU&list=PLlCIldMZCaFrq3CaBBhmEVeK0FOraa-dG&index=29
The new age of customer service is AI-first. Learn more at https://www.intercom.com.
#intercom
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16 января 2024 г. 21:23:49
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