How To Fix a Paper Jam HP DeskJet 2700, DeskJet Plus 4100 series printers

HP Printer setup support presents Fix a Paper Jam _ HP DeskJet 2700, DeskJet Plus 4100 series printers _ HP

If your HP DeskJet 2700 or DeskJet Plus 4100 series printer is showing a paper jam error, don't panic. This is a common problem that can usually be fixed quite easily. Follow the steps below and you'll have your printer up and running again in no time.
Clear jammed paper from underneath the printer
Remove jammed paper from underneath the printer.
• Press the Cancel button on the printer to automatically clear the paper jam.
If the error persists, continue with these steps.
• Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
WARNING: To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
• Turn the printer to access the underside (base).
CAUTION: Before turning the printer, hold the scanner lid and the paper input tray closed with your hands.
• Pull the tabs on either side of the cleanout door to open it.
• Remove any jammed paper found inside the printer.
• Use a flashlight to check for and remove any torn pieces of jammed paper inside the cleanout area.
• Gently close the cleanout door by pushing the door towards the printer until both the latches snap into place.
• Turn the printer over to its normal position.

CAUTION: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.
• Press the Resume button on the printer control panel to continue the print job.
Clear jammed paper from the output tray
Remove any jammed paper that is accessible from the output tray area.
• Gently remove any jammed paper and bits of torn paper from the output tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Clear jammed paper from the document feeder (DeskJet Plus 4100 models only)
Remove any jammed paper from the automatic document feeder (ADF).
• Lift the document feeder cover.
• Gently remove any jammed paper from the rollers. To avoid tearing any whole sheets of paper, pull the paper with both hands.
CAUTION: If the paper tears when removing it, check the rollers and wheels for any torn pieces of paper. If you do not remove all torn paper, more jams are likely to occur.
• Lower the document feeder cover until it snaps into place.
Use an automated tool to clean the paper rollers
Clean the printer's paper rollers with an automated tool.
• Turn on the printer.
• Remove any paper from the input tray.
• Press and hold the Power button, press the Cancel button three times, press the Start Color Copy button seven times, and then release the Power button.
The printer makes noise for approximately one minute while cleaning the paper rollers.
Manually clean the paper rollers inside the printer
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.
• Press the power button to turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.
WARNING: To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Raise the input tray.
• Lift and hold the input tray shield.
NOTE: Do not remove the input tray shield. The input tray shield prevents debris from falling into the paper path and causing paper jams.
• Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
• Lightly dampen a cotton swab with water. Squeeze any excess liquid from the swab.
• Place the swab on the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
• Lower the input tray shield.
• Allow the rollers to dry completely (approximately ten minutes).

Service the printer
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.
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