Telco Account Mock Call for Newbies - No Internet
In this Telco account mock call, the customer is experiencing a loss of internet connection. This is for call center newbies who want to learn the principles of technical troubleshooting. This mock call training includes a sample recording, explanations, and flow chart.
FLOW CHART DOWNLOAD: https://drive.google.com/file/d/1bg0u-nZHwojbwphoGGLTKF7j5YQSdKGX/view?usp=sharing
#telco #troubleshooting #mockcall #technicalaccount
00:00 Start of Telco Call
00:43 Empathy
01:13 Probing part 1
03:23 Short quiz
04:02 Flow chart (troubleshooting)
07:13 Confirm the account
07:31 ERC 1
08:28 Solution 1 & 2
10:50 ERC 2
13:25 Probing part 2
14:40 ERC 3
15:00 ERC 4
15:28 ERC 5 & Solution 3
16:21 Small talk
21:15 Probing part 3
21:41 ERC 6
24:22 Solution 4
26:55 Additional assistance
27:06 Recap
29:16 Closing
31:24 SUMMARY
Видео Telco Account Mock Call for Newbies - No Internet канала Kwestyon
FLOW CHART DOWNLOAD: https://drive.google.com/file/d/1bg0u-nZHwojbwphoGGLTKF7j5YQSdKGX/view?usp=sharing
#telco #troubleshooting #mockcall #technicalaccount
00:00 Start of Telco Call
00:43 Empathy
01:13 Probing part 1
03:23 Short quiz
04:02 Flow chart (troubleshooting)
07:13 Confirm the account
07:31 ERC 1
08:28 Solution 1 & 2
10:50 ERC 2
13:25 Probing part 2
14:40 ERC 3
15:00 ERC 4
15:28 ERC 5 & Solution 3
16:21 Small talk
21:15 Probing part 3
21:41 ERC 6
24:22 Solution 4
26:55 Additional assistance
27:06 Recap
29:16 Closing
31:24 SUMMARY
Видео Telco Account Mock Call for Newbies - No Internet канала Kwestyon
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
Grammar Lessons for Call Center Newbies - IntroWhen Customers Cancel | Retention Account Mock CallThis Will Transform How You Learn English, Especially CommunicationConfusing Customer Names & Their Pronunciations | Call CenterHow to Improve Your Accent for Call CenterOnline Jobs for Call Center Agents Who Want to QuitWhat to Wear in a Call Center Job Interview (Philippines)You're, Your, It's, Its - Grammar Review for Call Center NewbiesHow to Excel as a Chat Support Agent: 10 Proven Tips to Boost CSATHow to Be Confident in a Call Center Job InterviewShould Pinoy Degree Holders Work in a Call Center? Seriously?just catching upSales Mock Call with Detailed Explanations - OutboundWorst & Embarrassing Call Center Experience - Q&A #1Poor vs Great Customer Service - Telco TroubleshootingInitial Call Center Interview Simulation | No Experience, UndergraduateHealthcare Account Mock Call - CRYING CUSTOMERHow to Avoid Dead Air on Calls (3 Techniques with Scripts)Call Center Newbies Need This AdviceHere's How an Introvert Can Survive in a Call CenterDo call center agents use scripts?