How to Deal With Angry Customers – 8 Tips and Examples
Customers get angry for many reasons, like when they’re facing unexpected costs or when their product breaks within a week.
If you’re working in customer service, you’ll probably cross paths with an angry customer at some point in your career. But if you’re not prepared for this situation, it can be costly in several ways.
Dealing with angry customers, however, is actually healthier for your business because it gives you a chance to learn and make things right.
Here are our 8 tips for handling angry customers.
0:00 How to deal with angry customers
1:11 #1 Keep your cool
1:52 #2 Calm a customer by asking questions
3:46 #3 Use the “because” justification
4:37 #4 Show compassion
5:09 #5 Apologize
6:05 #6 React with politeness
6:28 #7 Don’t take it personally
7:13 #8 Beware ambiguity
---
Are you looking for a way to get closer to your customers? Userlike is one of the top rated live chat solutions trusted by more than 20,000 users. Companies like BMW, Nivea and Lufthansa are already using Userlike to build better customer relationships.
Userlike looks good, works great, offers lots of features, and is either free or highly affordable.
Get Userlike free forever here: userlike.com/en/register
Видео How to Deal With Angry Customers – 8 Tips and Examples канала Userlike
If you’re working in customer service, you’ll probably cross paths with an angry customer at some point in your career. But if you’re not prepared for this situation, it can be costly in several ways.
Dealing with angry customers, however, is actually healthier for your business because it gives you a chance to learn and make things right.
Here are our 8 tips for handling angry customers.
0:00 How to deal with angry customers
1:11 #1 Keep your cool
1:52 #2 Calm a customer by asking questions
3:46 #3 Use the “because” justification
4:37 #4 Show compassion
5:09 #5 Apologize
6:05 #6 React with politeness
6:28 #7 Don’t take it personally
7:13 #8 Beware ambiguity
---
Are you looking for a way to get closer to your customers? Userlike is one of the top rated live chat solutions trusted by more than 20,000 users. Companies like BMW, Nivea and Lufthansa are already using Userlike to build better customer relationships.
Userlike looks good, works great, offers lots of features, and is either free or highly affordable.
Get Userlike free forever here: userlike.com/en/register
Видео How to Deal With Angry Customers – 8 Tips and Examples канала Userlike
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
![8 ways to say no to customers with examples](https://i.ytimg.com/vi/yVGkxd-tmAE/default.jpg)
![How To Deal With Angry Customers Face To Face](https://i.ytimg.com/vi/_aOCqZz5biA/default.jpg)
![Dealing with an angry customer - English phrases & Expressions](https://i.ytimg.com/vi/TCQQVHy28e4/default.jpg)
![Dealing with Customers Who Are Bullies and Rude - earning their respect and having equal status](https://i.ytimg.com/vi/c7WQ1vdJv0w/default.jpg)
![How to Respond to Complaints the Right Way in English](https://i.ytimg.com/vi/znGci0chZ7w/default.jpg)
![Handling Customer Complaints: Defusing Frustration](https://i.ytimg.com/vi/WphIXqTp_es/default.jpg)
![Customer Service Expressions](https://i.ytimg.com/vi/3YcMtlTUN1k/default.jpg)
![INTERVIEW SKILLS : How Would You Deal With A DIFFICULT CUSTOMER? Interview Question & ANSWER!](https://i.ytimg.com/vi/LLQafgLyMjo/default.jpg)
![Chat Support Tips – 6 Ways to Conquer the Negativity Bias](https://i.ytimg.com/vi/oFBv5Dm-Zoo/default.jpg)
![Handling Angry Customer](https://i.ytimg.com/vi/VUvI0gQmlho/default.jpg)
![How to give great customer service: The L.A.S.T. method](https://i.ytimg.com/vi/dnpMqQnt8WY/default.jpg)
![Customer Service Vs. Customer Experience](https://i.ytimg.com/vi/bL_D-qyva0c/default.jpg)
![Tell Me About Yourself - A Good Answer to This Interview Question](https://i.ytimg.com/vi/kayOhGRcNt4/default.jpg)
![13 tips how to improve your customer support](https://i.ytimg.com/vi/pgrJcegUheE/default.jpg)
![Dealing with Difficult Customers - Let Them Vent](https://i.ytimg.com/vi/rt1DEkxVbds/default.jpg)
![Receptionist Training: How To Handle An Angry Customer](https://i.ytimg.com/vi/rKWEbCdrW8A/default.jpg)
![MOCK CALL PRACTICE: Handling An Irate Customer (SAMPLE DSAT CALL) | Interactive Session 6](https://i.ytimg.com/vi/evSeZm2iFKo/default.jpg)
![How to Handle Rude Customers Listen and Understand](https://i.ytimg.com/vi/jZIxxm2xpm4/default.jpg)
![How to Handle Customer Complaints Like a Pro](https://i.ytimg.com/vi/kx7-S9jvVXM/default.jpg)
![How Restaurant Staff are Supposed to Deal with a "Fussy Customer"](https://i.ytimg.com/vi/zLx9l05bxWs/default.jpg)