Introduction to ITIL Continual Service Improvement (CSI)

Published on Dec 11, 2013
ConnectSphere's Jo Peacock introduces the Continual Service Improvement (CSI) stage of the ITIL® service lifecycle. She introduces the principles of continual, iterative and sustainable service improvement covered in the ITIL CSI best practice guidance.

Видео Introduction to ITIL Continual Service Improvement (CSI) канала Connectsphere