We Automated Call QA for a Property Management Company — Here's How It Works

Managing a hospitality business, property management company, or reservation team means call volumes scale fast — and manually reviewing recordings, enforcing scripts, protecting customer PII, and tracking agent performance becomes impossible past a certain volume. We built a fully automated AI call quality assurance system for a client facing exactly this problem. Here's the complete walkthrough.
Stack used in this build:
- GoTo (call recording source)
- n8n (workflow orchestration)
- AI transcription + LLM evaluation (Claude in this build)
- Google Drive (recording storage)
- Google Sheets (agent roster, scoring rubric, performance dashboard)
- Gmail (daily manager digest)

What this replaces:
- Manual call sampling and listening
- Spreadsheet-based scorecards filled in by hand
- PII compliance gaps (human reviewers seeing raw card data)
- Inconsistent agent coaching feedback
- Lagging visibility into property-level performance

Best for: hospitality groups, property management companies, vacation rental operators, multi-property reservation teams, contact centers handling guest inquiries, and any operation where call quality directly affects revenue and compliance.

Run a hospitality or property management operation and want this on your stack? We replicate and tailor it to your scoring criteria, agent roster, and reporting cadence.
👉 Talk to us: https://growwstacks.com

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Growwstacks builds AI agents and workflow automation for hospitality, healthcare, fintech, real estate, and e-commerce teams. Make.com Platinum Partner. Anthropic Services Partner. 2,000+ projects delivered.

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