What is Quality Analyst in BPO ? Part 1

Quality Analysts are one who measures the quality of the cases (Calls/email/forms) which are handled by the employee.

They Evaluate the score of the employee on the basis of his performance over the case using a scoring form (Manually/System generated form).

Quality Analyst need to share feedback with the employee after scoring his case

Quality Analyst work on various reports wherein they analyze the data & help in process improvement.

Quality Analyst also knew as Quality Assurance, Quality Specialist, Associate Quality, Senior Quality Analyst in a different BPO company

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Yellow belt Six Sigma Certification videos:

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