Загрузка страницы

What is Quality Analyst in BPO ? Part 1

Quality Analysts are one who measures the quality of the cases (Calls/email/forms) which are handled by the employee.

They Evaluate the score of the employee on the basis of his performance over the case using a scoring form (Manually/System generated form).

Quality Analyst need to share feedback with the employee after scoring his case

Quality Analyst work on various reports wherein they analyze the data & help in process improvement.

Quality Analyst also knew as Quality Assurance, Quality Specialist, Associate Quality, Senior Quality Analyst in a different BPO company

What is Pareto analysis?
what is the 80 20 rule?
what is the Pareto principle?
80/20 rule
80-20 rule
Pareto Analysis in excel
Pareto Analysis in Six Sigma
Pareto Analysis in Lean Management
Pareto Chart with example
Pareto Analysis with example
Introduction to Quality Analyst in BPO.
Roles & Responsibilities in Quality Analyst in BPO
BPO company interview questions and answers
BPO top 10 questions for an interview.
How to crack the Quality Analyst interview in the BPO company?
bpo interview questions and answers for freshers

Must Watch some MS Excel videos:

How to calculate count if in excel: https://youtu.be/ve1KM2wzfTQ
How to do VlookUP in Excel : https://youtu.be/Q56qSdRktR4q
How to upload document & pdf in Excel Sheet:
https://youtu.be/j08ACMPViMs
How to add calculate field in Excel
https://youtu.be/tDOlXyA1lrM

Yellow belt Six Sigma Certification videos:

What is Kaizen : https://youtu.be/uIqf74NUK0I
What is 3M (mura, muri, muda) : https://youtu.be/Rg07MftBzhY
What is six sigma: https://youtu.be/BcPMSHwKi8w
Types of Waste : https://youtu.be/I10l0LXMbKk
Poke Yoke in lean : https://youtu.be/9li-p7cKjMs
Lean History : https://youtu.be/OHMr1P0d0Rc
DMAIC in six sigma : https://youtu.be/1jasd1ttvnk

#BPOInterviewTutorial #BPO #QualityAnalyst

https://www.facebook.com/BPO-Interview-Yutorials-589447335015361/

Видео What is Quality Analyst in BPO ? Part 1 канала BPO Interview Tutorials
Показать
Комментарии отсутствуют
Введите заголовок:

Введите адрес ссылки:

Введите адрес видео с YouTube:

Зарегистрируйтесь или войдите с
Информация о видео
8 августа 2020 г. 20:07:46
00:04:32
Яндекс.Метрика