CALL CENTER 101: Quality Assurance (QA Tips and Best Practices)

UNDERSTANDING CALL CENTER METRICS EPISODE 2

In this video, I shared my experiences about QA or Quality Assurance in the call center. I talked about how you will be evaluated, an overview of the QA form, and the best practices or tips to hit your target QA rating.

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Видео CALL CENTER 101: Quality Assurance (QA Tips and Best Practices) канала Rea Ninja