How Fin AI Agent Detects Customers' Frustration in Real Time

Discover how Intercom redesigned customer support by replacing the "Talk to a human" button with a smarter, AI-driven escalation system. Learn how Fin, context-aware AI chatbots, use probabilistic design in customer service to detect anger and frustration, and respond intelligently. This video showcase the real use cases of Fin AI in live chat support to improve user experience. Perfect for CX leaders looking to upgrade with advanced customer service automation tools.

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Timestamps
0:00 Introduction
0:10 What is probabilistic design?
0:44 Angry customers & escalation prompts
4:24 Final thoughts

Learn More
Explore Fin: https://www.fin.ai
Read customer success stories: https://www.intercom.com/customers
Product FAQs: https://www.intercom.com/help

Fin is the most advanced AI agent for customer service—built by Intercom. This channel shares product walkthroughs, customer stories, and the latest in AI-powered support. Whether you're scaling your CS team or building a world-class experience, you’re in the right place.

Connect with us:
🔗 LinkedIn: https://www.linkedin.com/showcase/fin
🌐 Website: https://www.fin.ai
📺 More videos: https://www.youtube.com/@FinAIAgent

Видео How Fin AI Agent Detects Customers' Frustration in Real Time канала Fin