Starbucks, Amazon Examples of Companies that Understand the Customer
Starbucks (SBUX) and Amazon (AMZN) are two examples of innovative companies that understand customer focus, according to John Sculley, the former CEO of Apple (AAPL) and Pepsi (PEP), and the author of the business book 'Moonshot!' Sculley said while Starbucks had great initial success, after the founder stepped back, the company lost its focus. But with the return of Howard Schultz, the company was able to transform itself. ‘He fixed the customer experience,’ said Sculley. ‘He improved the quality of the experience in those stores, he expanded some products and he eliminated some other products. He trained the people, the baristas better.' Sculled added, ‘it's always about the customer experience. And it's such a simple idea, but it's not always the simplest things to be able to actually implement.’ Sculley also says Microsoft (MSFT) is 'one of the most interesting public companies in the world today.’ He says most people don't give former CEO Steve Ballmer enough credit for what he did for Microsoft on the business side, even though the company still missed out on mobile. But Sculley said Microsoft’s new CEO, Satya Nadella, is quickly making decisions that Microsoft never would have made in the past, and it is ‘remarkable how rapidly Microsoft is changing.’
Subscribe to TheStreetTV on YouTube: http://t.st/TheStreetTV
For more content from TheStreet visit: http://thestreet.com
Check out all our videos: http://youtube.com/user/TheStreetTV
Follow TheStreet on Twitter: http://twitter.com/thestreet
Like TheStreet on Facebook: http://facebook.com/TheStreet
Follow TheStreet on LinkedIn: http://linkedin.com/company/theStreet
Follow TheStreet on Google+: http://plus.google.com/+TheStreet
Видео Starbucks, Amazon Examples of Companies that Understand the Customer канала Jim Cramer & TheStreet
Subscribe to TheStreetTV on YouTube: http://t.st/TheStreetTV
For more content from TheStreet visit: http://thestreet.com
Check out all our videos: http://youtube.com/user/TheStreetTV
Follow TheStreet on Twitter: http://twitter.com/thestreet
Like TheStreet on Facebook: http://facebook.com/TheStreet
Follow TheStreet on LinkedIn: http://linkedin.com/company/theStreet
Follow TheStreet on Google+: http://plus.google.com/+TheStreet
Видео Starbucks, Amazon Examples of Companies that Understand the Customer канала Jim Cramer & TheStreet
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
![I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU](https://i.ytimg.com/vi/GH1TXfQSwUQ/default.jpg)
![How Starbucks Became An $80B Business](https://i.ytimg.com/vi/XUBeH7VQaFY/default.jpg)
![Customer Delight](https://i.ytimg.com/vi/XEMAyTjaNNE/default.jpg)
![How Companies Can Achieve True Customer Centricity](https://i.ytimg.com/vi/83aiGcwGL3Y/default.jpg)
![Amazon CEO: Focus on customer is key](https://i.ytimg.com/vi/56GFhr9r36Y/default.jpg)
![Starbucks’ Secrets of Delivering Amazing Service in a Time of Change](https://i.ytimg.com/vi/PyJBjp684VQ/default.jpg)
![After watching this, your brain will not be the same | Lara Boyd | TEDxVancouver](https://i.ytimg.com/vi/LNHBMFCzznE/default.jpg)
![Jeff Bezos at MIT Amazon - Earth's Most Customer-Centric Company](https://i.ytimg.com/vi/J2xGBlT0cqY/default.jpg)
![10 Best Customer Service Experiences](https://i.ytimg.com/vi/Hezq0W1ZX7A/default.jpg)
![Make Your Customers PROUD - Starbucks CEO Howard Schultz](https://i.ytimg.com/vi/UYoIvd3dk84/default.jpg)
![How Starbucks Really Became A Coffee Giant](https://i.ytimg.com/vi/6yXcx_eQ8Fo/default.jpg)
![The Formula For Great Customer Experience (Light Series part 1)](https://i.ytimg.com/vi/fpuUdUX_ObM/default.jpg)
![Bad Customer Service Montage](https://i.ytimg.com/vi/bTbHwnxCGaI/default.jpg)
![FOCUS ON YOU'RE CUSTOMERS -JEFF BEZOS](https://i.ytimg.com/vi/zbENtDIPl3U/default.jpg)
![An Introduction to Customer Centricity at Google](https://i.ytimg.com/vi/qZdAIgzUTcQ/default.jpg)
![Goodbye Customer Centricity, Hello Customer Obsession](https://i.ytimg.com/vi/tce-qIlg6n4/default.jpg)
![6 trends that will shape customer experience in 2020 / by keynote speaker Steven Van Belleghem](https://i.ytimg.com/vi/9HpcRo1g2Og/default.jpg)
![Don't Listen To Your Customers - Do This Instead | Kristen Berman | TEDxBerlin](https://i.ytimg.com/vi/2gxnr3r1YVU/default.jpg)
![3 Reasons Why AMEX Gets It All... With Customer Experience!](https://i.ytimg.com/vi/HF8rflTySjs/default.jpg)
![The 9 Most Successful Business Models Of Today](https://i.ytimg.com/vi/DL6myRFdC_g/default.jpg)