HOW DID YOU HANDLE A DIFFICULT SITUATION? (Behavioural Interview Question & EXAMPLE ANSWERS!)

HOW DID YOU HANDLE A DIFFICULT SITUATION Behavioural Interview Question (Includes example answers!) By Richard McMunn of: https://passmyinterview.com/top-30-interview-questions-answers/
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One of the hardest interview questions to answer correctly is, how did you handle a difficult situation?

However, in this video I will not only give you some examples of difficult workplace situations you can use when responding to the question, I will also give you 2 brilliant scripted answers!

So, if you have an interview coming up, make sure you stay tuned, hit the subscribe button, and give the video a LIKE! Thank you!

MORE USEFUL BEHAVIORAL INTERVIEW QUESTIONS AND ANSWERS VIDEOS BY RICHARD:
Behavioural interview questions: https://youtu.be/RFqO4cZfp80
STAR interview technique explained: https://youtu.be/RFqO4cZfp80

WHY IS THE INTERVIEWER ASKING YOU THE QUESTION, HOW DID YOU HANDLE A DIFFICULT SITUATION?
Well, the best employees are those who have the confidence, and the skills and resilience to deal with difficult situations without relying on their manager or supervisor for advice.

Therefore, it is important you give a specific previous situation you have been in where YOU managed to resolve a challenging issue or problem.

EXAMPLES OF DIFFICULT SITUATIONS IN THE WORKPLACE:
- Several of your co-workers dislike each other, this is affecting the team, and you need to take action to help resolve it.

- One of your co-workers is lazy, or they don’t carry out their tasks on time, or to the required standard.

- Your manager asks you to do something that is unethical or morally wrong.

- You are experiencing, or you witness bullying or inappropriate behaviour in the workplace.

- Someone takes credit for the work you have done.

- You misunderstand a project or an assignment and end up doing it wrong.

HOW SHOULD YOU STRUCTURE YOUR ANSWER?
My advice is to use the S.T.A.R technique to structure a solid answer to the question, HOW DID YOU HANDLE A DIFFICULT SITUATION.

The STAR technique is:
• SITUATION
• TASK
• ACTION
• RESULT

STEP 1 - You start off and explain the situation you were faced with.
STEP 2 - You then outline the task that needed doing.
STEP 3 - You then explain the action you took to achieve the task.
STEP 4 - And you then finish off with the results of your actions.

Let me now give you two brilliant example scripted answers to the question HOW DID YOU HANDLE A DIFFICULT SITUATION.

HOW DID YOU HANDLE A DIFFICULT SITUATION BEHAVIORAL INTERVIEW QUESTION EXAMPLE ANSWER #1 02:59

HOW DID YOU HANDLE A DIFFICULT SITUATION BEHAVIORAL INTERVIEW QUESTION EXAMPLE ANSWER #2 03:49

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