Q&A for Phone and Video Call Sessions

To Our Valued Clients,

Biltmore Psychology and Counseling has been closely monitoring the recent health crisis and prompts from experts to engage in social distancing. As the physical health and well-being of our clients are as important to us as their mental health, we have made the difficult decision to close the office for all in-person appointments and will instead be offering phone or video call sessions in its place.

Each client will keep their scheduled appointments and will have the option to pick from a phone session or video session. This transition will begin on Tuesday, March 17th and will remain in effect through the coming weeks.

Biltmore Psychology and Counseling has selected, Doxy.me, a easy-to-use, web based, and HIPAA compliant telemedicine platform. We are also using Google Hangout Meet, another HIPAA compliant software. If you are a bit intimidated by technology, don't worry!

Based on your preference BPC will email or text you a link.

Click on the link and you are ready to start the session. The service works on all devices with a web browser. Additionally, our amazing office coordinator, Veronica, is here to help answer any questions and overcome any technological difficulties. Just ask!

Continuity of care is our utmost priority and feel grateful that our services can be facilitated through a digital medium.

Until we see or hear you on a call, take care!
- Melissa Estavillo, PsyD

Read More Here: https://www.biltmorecounseling.com/biltmore/faq-for-phone-and-video-sessions/

This video answers the following questions:
1. Will we keep our scheduled appointments?
2. Will we have the option to pick between phone or video call?
3. Will the video call be HIPAA compliant?
4. What if I am not tech savvy?
5. Do I have to use my computer for the video call?
6. How will I do a couples counseling session?
7. Will therapy really work over the phone or video?
8. What If my child walks in on the session?
9. How long will this last?

Видео Q&A for Phone and Video Call Sessions канала Biltmore Psychology and Counseling