Will the future of onboarding be automated, dynamic and truly personalized?

https://www.usertesting.com/resources/library/podcast Pulkit Agrawal, Co-founder and CEO of Chameleon, was recently a guest on the Human Insights Podcast, joining co-hosts Andy MacMillan and Janelle Estes. Chameleon helps companies build better onboarding experiences. In this video, Pulkit shares his thoughts on the future of onboarding customers to your products or services. "I think one of the things that's really exciting is the ability to do real time automated, dynamic user experience, which if we think about software today, it's very static in the way that you and I, we sign up for a piece of software, we see the same thing. It's the same architecture, same navigation. And actually we might be coming from very different contexts and have very different ambitions and intents and and so," Agrawal said. "But in the future, as we have more and more data being collected and maybe it's in your data warehouse and more and more of that coming out and being available for products like Chameleon or others to change user experience on the fly. "I think what we can do is, is get to a place where it's very personal. The thing that I see is very relevant to the thing that I care about. The thing that you see is very relevant to the thing you care about. So that's the thing that I think one of the things that I'm excited about in the future of onboarding, but generally the whole market is getting better. Everyone is learning more about user experience, about growth design, about product led growth. So I think as consumers there's a better future ahead of us where we don't have to go and do all the effort of learning new software. Listen to the full episode and learn more about: — Why companies should focus on the why and not just the how with onboarding — The importance of onboarding, especially in a usage-based pricing model — How a friction log can help improve your customers’ onboarding experiences UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input earlier in the process, helping to reduce guesswork, and bring experience data to life with human insight. The company, formed through the combination of UserTesting & UserZoom, has more than 3,400 customers worldwide, including 75 of the Fortune 100 companies. To learn more, visit www.usertesting.com.

Видео Will the future of onboarding be automated, dynamic and truly personalized? автора Growing Success