9: The Awesome Saga of Quality Assurance: How It Saves the Day, Every Day!
Are you frustrated by poor customer service experiences? Make sure your business is staying on top of quality assurance with CX! In this video, we'll explore why customer service quality assurance is so important and provide practical tips for improving customer experience. Join us to learn the key principles of CX and how to ensure your customers are completely satisfied.
📅 Book an exploratory call: http://www.cxcollective.com/explore
💡Suggest a topic: inthezone@cxcollective.com
🗣️Be a guest: interviews@cxcollective.com
#customerexperience #customerservice #contactcenter #customerserviceguru #qualityassurance #bestpractices
Timestamps:
00:00 Intro
02:47 What is Quality Assurance?
06:15 Advice for CX Managers and Leaders New to Quality Assurance
22:08 Biggest Successes and Failures in Quality Assurance
30:10 How to Measure Good Quality Assurance
32:15 Technologies Available for Managing Customer Service Quality
42:08 Conclusion
Видео 9: The Awesome Saga of Quality Assurance: How It Saves the Day, Every Day! канала CX Collective
📅 Book an exploratory call: http://www.cxcollective.com/explore
💡Suggest a topic: inthezone@cxcollective.com
🗣️Be a guest: interviews@cxcollective.com
#customerexperience #customerservice #contactcenter #customerserviceguru #qualityassurance #bestpractices
Timestamps:
00:00 Intro
02:47 What is Quality Assurance?
06:15 Advice for CX Managers and Leaders New to Quality Assurance
22:08 Biggest Successes and Failures in Quality Assurance
30:10 How to Measure Good Quality Assurance
32:15 Technologies Available for Managing Customer Service Quality
42:08 Conclusion
Видео 9: The Awesome Saga of Quality Assurance: How It Saves the Day, Every Day! канала CX Collective
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31 мая 2023 г. 2:00:25
00:45:14
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