Secrets of Pharma: Passion & Perseverance for Patients

summary
Rakesh Vashisht, Global Head of Customer Facing Execution Excellence at Boehringer Ingelheim, shares his 30-year journey in the pharmaceutical industry and discusses the evolving landscape of customer engagement. He emphasizes the importance of wisdom, earned through experience, and the need for passion, hard work, and a growth mindset in the industry. Rakesh highlights the challenges of information overload and the need for simplicity in customer engagement strategies. He also discusses the role of AI and technology in improving customer interactions and the importance of fostering a culture of innovation and accepting failure.

keywords
pharmaceutical industry, customer engagement, wisdom, passion, hard work, growth mindset, information overload, simplicity, AI, technology, innovation, failure

Takeaways
Wisdom in the pharmaceutical industry is earned through experience and challenges.
Passion, hard work, and a growth mindset are crucial for success in the industry.
Information overload is a challenge, and simplicity is key in customer engagement strategies.
AI and technology can improve customer interactions and provide valuable insights.
Fostering a culture of innovation and accepting failure is important for driving progress in the industry.

Titles
AI and Technology: Enhancing Customer Interactions in Pharma
The Journey of Wisdom: 30 Years in the Pharmaceutical Industry

Sound Bites
"The true scarcity lies in wisdom."
"Today when I think about customer landscape, my mind doesn't think face to face only. My mind is thinking on the channel."
"I'm very optimistic that this challenge will be solved with new technology like artificial intelligence and machine learning."

Видео Secrets of Pharma: Passion & Perseverance for Patients канала Drug Diaries