AI and Aged Care: Tech Enabled + Heart Led

Full episode: https://practicalworkforceplanning.com/episode-7-ai-and-aged-care-tech-enabled-heart-led/
Workforce Planning Services: https://practicalworkforceplanning.com/
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In this episode of The HumAIn Workforce podcast, I’m joined by Tijana Lalovic, Chief People Officer at Suncare Community Services, about the evolving role of HR in the age of artificial intelligence - particularly in the aged care sector. The conversation explores how organisations can responsibly and proactively integrate AI while maintaining empathy, equity, and trust. From digital wellbeing coaches to micro-credentials and proactive workforce planning, this episode is a masterclass in how HR can lead AI adoption with intention and care.

Guest Bio:

Tijana Lalovic is a passionate, purpose-led leader and Chief People Officer at Suncare Community Services, where she’s shaping the future of Australia’s aged care and community services workforce. With over 20 years of experience in strategic HR, Tijana brings both heart and commercial acumen to her role, leading transformative programs like Careers with Heart and Stay & Grow to build inclusive pathways and a resilient, values-driven culture. She believes HR must go beyond reacting to change, it must anticipate and lead it. Guided by empathy and conviction, Tijana is committed to creating workplaces where people feel valued, supported and empowered to grow.

5 Key Points from the Episode:

1. AI in Aged Care Is a Mindset Shift, Not Just a Tech Shift (06:45)
2. The Rise of New Hybrid Roles (10:50)
3. Workforce Challenges: Digital Equity, Trust & Capability Uplift (16:00)
4. Proactive Workforce Planning with AI in Mind (21:00)
5. HR’s Critical Role in Ethical AI Adoption (28:15)

Links:

Connect with Tijana Lalovic: https://www.linkedin.com/in/tijanapavlovich
Suncare Community Services: https://suncare.org.au/

Connect with Your Host – Sarah Lawrence:

To connect or provide feedback, questions, or topic suggestions, you can contact Sarah Lawrence on linkedin.com/in/sarah-lawrence-24b03b127 or email her at thehumainworkforce@gmail.com
Website: https://practicalworkforceplanning.com/

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Disclaimer For Podcast:

For details click the link below:
https://practicalworkforceplanning.com/podcast-disclaimer/
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Hi, I'm Sarah Lawrence
Founder & Principal of Practical Workforce Planning
With over two decades of expertise in Human Resources, Change Management, and Workforce Planning, I understand the unique workforce challenges you face. Navigating the complexities of solving your workforce challenges can feel overwhelming, but your success is my priority.

That's why I developed Workforce Plan Creator - an innovative online program built upon my extensive knowledge and experience. It offers practical guidance to empower companies like yours to confidently solve workforce challenges (e.g. attraction and retention of talent, skills shortages, ageing workforce, staff burnout), by developing a Workforce Plan.

I'm also the host of The HumAIn Workforce Podcast - your go-to resource for navigating the transformative impact of Artificial Intelligence (AI) on the workforce! The podcast explores how AI is reshaping industries, creating new opportunities, and redefining the future of work. My mission is to help Human Resource Professionals lead the charge in building a more harmonious, inclusive workplace where humans and AI can thrive together.

Beyond the tech, I’m passionate about exploring how AI can be designed and deployed for the good of humankind—fostering collaboration that enhances productivity, creativity, and well-being. We'll also tackle the ethical considerations and societal impacts of AI, ensuring technological progress benefits everyone.

Envisioning a world where people are valued in the workplace more than the work, is what drives me every day!

Based in Australia, I enjoy the beauty of the beach and love spending time with friends and family.

If you are serious about solving workforce challenges, unlocking the true potential of your organisation and ensuring a thriving, motivated workforce - I'd love to speak to you.

Contact me today to by clicking on the link below.
https://calendly.com/sarah-practicalworkforceplanning/30min

I look forward to connecting with you.

Видео AI and Aged Care: Tech Enabled + Heart Led канала Practical Workforce Planning