BMC Client Management (BCM): Webinar - BCM Administration Best Practices

Please join Sagar and Niranjan will cover BCM Administration Best Practices in the February 10, 2021 webinar.

In this session, they will cover Best Practices for BCM Administration including BCM User Authorization and Integrations. The BCM User Authorization will include best practices for managing user access levels within the BCM Console. The integrations will cover configuring BCM with Smart IT and understanding common issues and how to prevent them.

Sagar Mhamane is a Staff Specialist Technical Support Analyst
Niranjan Panigrahi is a Lead Technical Support Analyst

Webinar Index
00:45 Agenda
01:17 Overview
05:50 BCM Administration
09:28 Smart IT Integration
15:59 Administrative Tasks
17:14 Integration Flows & Demos
27:31 Troubleshooting
30:15 References & Summary

References
BCM Administration
https://docs.bmc.com/docs/bcm2008/administering-930384225.html
BCM - Setting up Integration with Smart IT
https://docs.bmc.com/docs/bcm2008/setting-up-integration-with-remedy-with-smart-it-to-automate-incident-generation-930382204.html
Integrating Smart IT with BMC Client Management
https://docs.bmc.com/docs/smartit2002/integrating-smart-it-with-bmc-client-management-908202744.html?src=search
Events Defined for Notification
https://docs.bmc.com/docs/bcm2008/events-defined-for-notification-930382203.html
Smart IT - Creating Assignments and assigning requests to Assignment Engine
https://docs.bmc.com/docs/itsm81/creating-assignments-229802982.html
https://docs.bmc.com/docs/ars81/assigning-requests-with-the-assignment-engine-225968879.html

Видео BMC Client Management (BCM): Webinar - BCM Administration Best Practices канала BMC Helix Events