Managing the Excuse-Makers

http://blog.hr360.com/managing-the-excuse-makers-video-blog

Video Highlights
00:47 Make sure to give clear direction. If your employee often says he couldn’t get the project done because the assignment wasn’t clear, you may be dealing with someone who—at least for the moment—needs more detailed directives than your other team members.

01:13 Be involved. The employee might not fully understand the expectations and duties of her position.

02:03 Demand a “heads up.” Emphasize that you need to know in advance when the employee suspects an assignment won’t be finished on time.

02:21 Explain the consequences. Give the employee the motivation to perform by pointing out the ramifications of his missed deadlines or incomplete work.

02:56 Don’t let it slide. If you make a habit of accepting excuses, you’re enabling the behavior, which will likely continue.

03:35 Finally, try turning the tables on the employee. Ask the excuse-maker to figure a way out of the hole she has dug, for you and anyone else affected by the incomplete work.

Видео Managing the Excuse-Makers канала HR360Inc