Collab Spotlight with Kim Henderson | Diane Prince

Let's discuss the importance of client retention and loyalty in the staffing industry. Kim Henderson, tells us how acquiring new clients can be five to twenty-five times more expensive than retaining existing ones, highlighting the need for a strategic focus on client retention.

With the challenging landscape of the staffing industry, retaining and expanding existing client relationships becomes even more crucial. This is where client retention comes in

Client retention is not just about keeping existing customers, but about fostering loyalty, turning them into brand advocates who will recommend your services to others.

Kim shares her 10-step plan, designed to help staffing agencies build client retention and loyalty. This plan includes actionable techniques and insights that can be integrated into customer service models, training employees to focus on building strong customer relationships from the start. Access here: https://dianeprince.co/clientretention

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✅ About Diane Prince.

Welcome to Diane Prince! 🔥 Attention Recruiting and Staffing Agency Owners! 💬 RUN, don't walk, to hire Diane. She will help you transform your recruitment business in every single way.

She's helped us narrow our ICP, create compelling sales messaging, and build a detailed business plan. She'll encourage you to lean into what makes you different instead of following a one-size-fits-all system. - Julia Arpag, CEO & Co-Founder of Aligned Recruitment.

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#clientretention #staffingagency #recruitingtips #agencybosses #loyaltybuilding #agencycoach #recruitingexpert

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