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Short video 😭🔥#🔥

Short video 😭🔥#🔥
problems with apps, extensions or themes

If you're having problems with your apps, extensions and themes, try these steps.

 If you can't install an extension or theme

Chrome version: Make sure that you have the latest version of Chrome. Learn how to update Chrome.

Device compatibility: You can only use extensions and themes on computers. You can't install extensions and themes when you're using a mobile device, even if you set it in desktop mode. 

Managed devices and enterprise users: If you're using a managed device, your administrator may need to update Chrome. Contact your IT administrator for assistance.

Chromium-based browsers: Update your browser to the latest version for compatibility.

Incognito or guest mode: You can't install extensions and themes in Incognito or guest mode.

If you can't install an app

You can no longer download an app on Mac, Windows or Linux.

Make sure that you have the latest version of Chrome. Find out how to update Chrome.

If you're using a work or school computer, your administrator might not let you install items from the Chrome Web Store. For more help, contact your administrator.

If you don't see all your apps, extensions and themes in Chrome

You'll need to sign in to the same account in Chrome and the Chrome Web Store. Here's how:

In Chrome, at the top right, click Menu   Settings.

Under 'People', you'll see the email address used to sign in to Chrome.

Go to the Chrome Web Store.

At the top-right, click your email address.

Click Sign in with another account.

Sign in with the same Google account that you use in Chrome.

If you need help with something that you bought with Google Pay
Go to Google Pay.
Click Subscriptions and services  View purchases.
lick a purchase.At the bottom right, click the contact linkGet more help

Contact the developer of the app, extension or theme:
Visit the Chrome Web Store
t the top right, click Settings  My Extensions & Apps.
lick the app, extension or theme.In the box that appears, at the top, click Support.Fill in the 'Tell the Developer' form, or click the link to go to the developer's websiteGive feedback about this article
problems with apps, extensions or themes

If you're having problems with your apps, extensions and themes, try these steps.

 If you can't install an extension or theme

Chrome version: Make sure that you have the latest version of Chrome. Learn how to update Chrome.

Device compatibility: You can only use extensions and themes on computers. You can't install extensions and themes when you're using a mobile device, even if you set it in desktop mode. 

Managed devices and enterprise users: If you're using a managed device, your administrator may need to update Chrome. Contact your IT administrator for assistance.

Chromium-based browsers: Update your browser to the latest version for compatibility.

Incognito or guest mode: You can't install extensions and themes in Incognito or guest mode.

If you can't install an app

You can no longer download an app on Mac, Windows or Linux.

Make sure that you have the latest version of Chrome. Find out how to update Chrome.

If you're using a work or school computer, your administrator might not let you install items from the Chrome Web Store. For more help, contact your administrator.

If you don't see all your apps, extensions and themes in Chrome

You'll need to sign in to the same account in Chrome and the Chrome Web Store. Here's how:

In Chrome, at the top right, click Menu   Settings.

Under 'People', you'll see the email address used to sign in to Chrome.

Go to the Chrome Web Store.

At the top-right, click your email address.

Click Sign in with another account.

Sign in with the same Google account that you use in Chrome.

If you need help with something that you bought with Google Pay

Go to Google Pay.

Click Subscriptions and services  View purchases.

Click a purchase.

At the bottom right, click the contact link.

Get more help

Contact the developer of the app, extension or theme:

Visit the Chrome Web Store

At the top right, click Settings  My Extensions & Apps.

Click the app, extension or theme.

In the box that appears, at the top, click Support.

Fill in the 'Tell the Developer' form, or click the link to go to the developer's website.

Give feedback about this article

Help

Fix problems with apps, extensions or themes

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