اسئلة انترڤيو Vodafone UK بأجابتها كاملة

الأسئلة كتير فهنزل ٣ فيديوهات مجمعين كل الأسئلة اللي ممكن تعدي عليكم في الإنترڤيو
انا رُقية الجابري ، اتعلمت English و German في البيت من غير كورسات وهدفي بس اشجع الناس تتعلم وتطور من نفسها
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الجزء التاني من الأسئلة:

https://youtu.be/X3uU3lf_5HE

الجزء الأول من الأسئلة:
1-Tell me about yourself
السؤال ده بينقسم الي 5 اجزاء
1- your name
2-location ( where are you from ? , where do you live / where are you located )
3-position/company
I work AT ..( company's name ) in the department
I work ( at or for ) + company's name
YOU WOULDN't SAY I WORK IN +company's name
I'm a position at company ( I'm a manager at Starbucks)
I work in + general area ( I work in sales )
4-Qualifications
دي بتتكلم فيها عن دراستك الجامعية+ الكورسات لو خدت + الخبرة في العمل السابقة لو في
امثلة :
I'm about to graduate 👨‍🎓
I'm a marketing graduate
I've a 3 years of experience in the neuroscience field
I've 10 years of sales experience
5-hobbies
I'm a big fan of go karting
I'm a keen runner
6-your age
I'm 24 years old
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2-what is customer service?

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer
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3-what is the difference between good and exceptional?

Exceptional implies that you have far exceeded the requirements and achieved success.

However, no one is perfect and there will most likely be times when your work performance is simply good, not exceptional. You may even have times when it is poor. The main goal is always to meet and exceed all requirements.

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4-How would you handle a call from an angry customer?

“I am a firm believer in the customer comes first. I've learned to not take the things that customers say about their experience personally, which really helps when it comes to diffusing the situation. I always try to really understand the complaint and do the best I can to solve the issue.

Or you could say :

I will follow these steps in order to deal with this type of customers:

* Stay calm. ...
* Listen well. ...
* Acknowledge the problem. ...
* Get the facts. ...
* Offer a solution.

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5-What is the difference between opportunity and probability ??
Opportunity : When you get a "Chance" to do something. For example:Nina got a chance to showcase her talent at the dance competition.

Probability: When there is a "possibility" of something happening or some event taking place or not taking place. For example: The probability of rains in July is high in India. ( As it is rainy season in India during July )

Видео اسئلة انترڤيو Vodafone UK بأجابتها كاملة канала Rokiaa Elgabry