10 Learnings From Running Production Infrastructure at Google • Christof Leng • GOTO 2023

This presentation was recorded at GOTO Amsterdam 2023. #GOTOcon #GOTOams
https://gotoams.nl

Christof Leng - Lead for Google's SRE Engagement Model and SRE Review Programs @ChristofLeng

ORIGINAL TALK TITLE
Ten Things We've Learned From Running Production Infrastructure at Google

RESOURCES
https://www.oreilly.com/library/view/enterprise-roadmap-to/9781098117740
https://sre.google/resources

Christof
https://twitter.com/Moroquen
https://github.com/christof-leng
https://linkedin.com/in/christofleng

ABSTRACT
Google’s production infrastructure might be one of the most complex machines that humanity has built so far. It is constantly changing and evolving. Site Reliability Engineers (SREs) are the specialists to manage and improve the architectures, tooling, and operational procedures that enable Google to keep its products reliable, scalable, efficient, and agile.
This talk will discuss a number of fundamental organizational principles that Google SRE has learned over the years. [...]

TIMECODES
00:00 Intro
05:26 Culture
07:00 1. Reliability can't be taken for granted
10:42 2. Cattle vs. Pets
14:11 3. Blamelessness
16:15 4. Measure what matters
19:22 A word on Ops
20:16 5. Failure modes
21:59 6. No heroes
25:58 7. Automation
27:55 Change is constant
28:05 8. Change is No. 1 reason for outages
30:42 9. Outages are inevitable
34:30 10. No haunted graveyards
36:53 What did we learn?
38:10 Outro

Download slides and read the full abstract here:
https://gotoams.nl/2023/sessions/2477

RECOMMENDED BOOKS
Murphy, Beyer, Jones & Petoff • Site Reliability Engineering • https://amzn.to/2Vg6Mbr
Beyer, Murphy, Rensin, Kawahara & Thorne • The Site Reliability Workbook • https://amzn.to/3N5sjvk
Adkins, Beyer, Blankinship, Lewandowski, Oprea & Stubblefield• Building Secure and Reliable Systems • https://amzn.to/3GoZI08
Nora Jones & Casey Rosenthal • Chaos Engineering • https://amzn.to/3hUmuAH
Russ Miles • Learning Chaos Engineering • https://amzn.to/3hCiUe8

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