Amazon Connect Tutorial | AWS Cloud Contact Center Introduction and Demo | Call Center Architecture

Timelines:
00:37 How does it work?
01:11 Key Concepts
01:39 Demo (Plan & Design Contact Center)
02:56 Demo begins
03:11 Create Amazon Connect Instance
05:19 Login as Admin
05:41 Hours of Business
07:33 Create Queues
09:22 Create Routing Profiles
11:43 Create Users
14:31 Create Contact Flows
26:30 Create Flow for Lambda function
28:20 Create Lambda function
29:26 Add Lambda function to Flow
32:10 Claim Phone Number
33:11 Actual Call to Customer Support - Sales
34:58 Actual Call to Customer Support - Technical Support
35:30 Actual Call to Customer Support - Order Status

OrderStatus Lambda function can be found here:
https://architecturebytes.wordpress.com/2023/01/02/amazon-connect-lambda-function/

Amazon Connect Endpoint Test Utility:
https://tools.connect.aws/endpoint-test/

Amazon Connect Introduction and Tutorial
AWS Cloud Contact Service Demo
How to setup your contact center on Cloud

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