Introduction to Service Cloud | EP 1

0:00 Introduction
0:54 Agenda
1:09 Why we need service Cloud
2:22 What is Salesforce Service Cloud
3:08 Service Cloud overview
4:08 Service cloud benefit
6:08 Service Cloud Features
7:00 benefit of service cloud console
8:50 How to create case in Service Cloud
12:30 Setup Service cloud Demo

Видео Introduction to Service Cloud | EP 1 канала Salesforce Apex Hours