Water Billing - How to read your bill

Your water, stormwater and wastewater bills are changing to make it easier to find the information you need.

Info: https://ottawa.ca/en/your-water-utility-bill-changing

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Video transcript:

The How to Read Your Bill video opens with a screenshot of the City of Ottawa logo. Non-vocalized music plays in the background, with a digital keyboard and upscale beat. The music is in a loop and repeats itself every few seconds.

As the City logo disappears, a new screen appears with an animated view of the Parliament building and pans to a nearby neighbourhood, zooming in on a specific building with an elevator door opening.

A character stands in front of a wall of mounted mailboxes and is seen pulling an envelop out of his mailbox and looking at it. The character image ends.

While these screenshots are quickly panning, the narrator’s voice speaks “The City of Ottawa has improved our water, wastewater and stormwater bill to make it easier to find the information you need.”

The onscreen title reads: “How to read your bill”, along with a drawing of two water droplets. The title drops and ends.

The screen zooms to the character’s hand holding the envelop which spins in the air and opens as the bill flies out. The narrator speaks “When you receive your bill, check the top right corner to find your new 15-digit account number.”

A magnifying glass appears on the front of the bill and zooms to the Customer number and Account number. The character image ends.

The Customer number and Account number are highlighted in yellow as the narrator continues “Make sure to use this new number when you pay your bill.”

While the magnifying glass quickly pans to the activity and new charges summary section of the bill, the narrator’s voice states, “Next, you’ll see all your essential information including your activity since your last statement new charges, balance and due date.”

The activity since last bill and amount due section are highlighted.

The magnifying glass twirls to the right of the bill to the My ServiceOttawa section. The narrator’s voice explains “The redesigned bill also includes the latest news from the City of Ottawa - be sure to check this section often for important updates!” The Narrator pauses and the front of the bill ends.

The screen quickly cuts to the back of the bill’s detailed breakdown of consumption and charges section. It zooms into the how the new charges were calculated section, while the narrator’s voice speaks “You’ll also find detailed breakdowns of consumption and charges and can compare your usage history over the past two years.”

Then the magnifying glass quickly scans to the consumption history chart. The bill and screen images end.

A new screen appears showing the Ottawa.ca/wws contact information and the narrator’s voice suggests “Have questions? Call or visit us online for more information.” The image ends.

To close, the narrator’s voice announces, “It’s just one of the ways we are serving you better.” The image and narrator’s voice ends.

The City Logo appears on the last screen. The music and the How To Read Your Bill video finishes.

Видео Water Billing - How to read your bill канала City of Ottawa