Quantity of contested feedbacks. (Top Call Center Quality Assurance Metrics)
Quantity of contested feedbacks.
Allowing agents to disagree with evaluations is very important to create a culture of active voice for their agents, the result is clear, agents feel much more participatory and important to the company.
Видео Quantity of contested feedbacks. (Top Call Center Quality Assurance Metrics) канала CYF
Allowing agents to disagree with evaluations is very important to create a culture of active voice for their agents, the result is clear, agents feel much more participatory and important to the company.
Видео Quantity of contested feedbacks. (Top Call Center Quality Assurance Metrics) канала CYF
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