Redefining Excellence: Quint Studer's Vision for Modern Healthcare - Lean Blog Interviewws

Episode with links, transcript, and more: https://leanblog.org/490

My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola Blue Wahoos.

He's a returning guest, having joined us in Episode #353 (2019) when we talked about his book, The Busy Leader's Handbook. He's written many other books — his first being Hardwiring Excellence (2003), a book that was recommended to me when I started serving healthcare organizations back in 2005 — and that book made a huge impact on me.

Quint previously founded Studer Group, which received the Malcolm Baldrige National Quality Award in 2011. He's also currently a speaker, an entrepreneur, and a philanthropist.

His most recent previous book is The Calling: Why Healthcare is So Special. His latest book is Rewiring Excellence, a free eBook. The Human Margin: Building the Foundations of Trust, written in partnership with Katherine A. Meese, PhD, is due for publication in March 2024.

In this episode, Quint speaks poignantly about the need to transform rigid practices in healthcare. His clarion call emphasizes the significance of rewriting conventional healthcare procedures to create adaptable strategies. This dynamic conversation also illuminates his concept of ‘rewiring' excellence. Quint challenges the traditional definitions and procedures regarding excellence, maintaining that these outmoded ideologies need to be revamped with modern perspectives for enhanced results. Thus, stay tuned to hear more about how to navigate the changing landscape of healthcare.

The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more: https://leanexecs.com/

This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link http://arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system.

This podcast is part of the #LeanCommunicators network: https://leancommunicators.com/

00:00:00: Introduction and host's reflections

00:02:09: Discussion on time management and productivity

00:02:44: Explanation about "Hardwiring Excellence"

00:04:01: Discussion on adjusting behaviors and impacts in healthcare

00:05:01: Importance of diagnosing before treating in healthcare

00:06:27: Importance of improvement and obsolete methods in organizations

00:06:55: Talk on "Good to great thinking"

00:07:20: Sense of calling in healthcare profession

00:08:17: Discussion on physician burnout and how to avoid it

00:09:26: Comparison of treatment between baseball players and physicians in healthcare.

00:09:51: Perception of Industries & Healthcare.

00:10:29: Importance of Valuable People.

00:11:04: Comparison between Healthcare and Baseball.

00:12:54: Argument for Improved Facilities for Physicians.

00:13:25: Efficiency of technology in Health care.

00:14:07: Discussion on Blame Game in Industries.

00:15:00: Reinforcing Change in the Organization.

00:15:56: Studies on Nursing.

00:17:01: Fears and Challenges of New Nurses.

00:17:59: Role of a CEO in Health care.

00:18:51: Building Trust in Organization.

00:19:11: Importance of Translating Concerns into Actions.

00:19:38: Interactive session with Physicians.

00:19:58: Importance of communication and closing the loop

00:25:46: Discussions about maintaining and improving physician culture and involvement

00:29:45: Transition to discussing mistakes and the power of admitting them.

00:30:41: Misinterpretation of COVID Vaccines

00:31:28: Dealing with Medical Mistakes

00:32:03: Patient Complaint Resolution

00:32:52: Admitting Mistakes in Healthcare

00:33:46: Systematic Prevention of Errors

00:34:36: The Importance of Standard Operating Procedures

00:35:51: Reducing Employee Turnover in Healthcare

00:37:38: Investing in Skill Building

00:38:45: High Reliability vs Innovation in Healthcare

00:39:34: Concept of Operational Trials

00:40:13: Need for Evidence Before Implement Changes

00:41:15: Piloting a Personal Retention Plan

00:43:34: The importance of scientific improvement

00:45:09: Overcoming Perfectionism and aiming for "better"

00:47:06: Trust Issues in the Healthcare System

00:48:26: Role of Autonomy and Skill Building in Trust

00:49:07: Personalized Leadership and Situational Decision-Making

00:50:08: Research on Staffing Models

00:50:15: Introduction to the new book "Rewiring Excellence".

00:50:20: Discussion on hard copy and download option

00:51:02: Feedback and improvements in the system

00:51:22: Future collaborations and recommendations

00:52:02: Introduction to the Healthcare Plus podcast

00:52:49: The importance of trying new things in healthcare

Видео Redefining Excellence: Quint Studer's Vision for Modern Healthcare - Lean Blog Interviewws канала Mark Graban