Breaking Bad News over the phone SPIKES model

Dr Emma Jones has given you the opportunity to see another HCP breaking bad news over the phone.
We have highlighted the use of the SPIKES model.
All though you might not use the same words as Emma, we hope this video gives you lots of ideas about the structure and skills you can use when delivering bad news.
www.frontline-communication.com

Видео Breaking Bad News over the phone SPIKES model канала FrontLine Communication