CX Assurance Challenge: Would You Run Customer Experience Like This? | Cyara Xchange 2026

At Cyara Xchange 2026, we created the CX Assurance Challenge—a live experiment that turned CX risk into something you could taste.

Attendees picked a jelly bean from a BeanBoozled box. It might be cappuccino. It might be wet dog. They couldn't tell just by looking.

That uncertainty? That's what your customers feel when journeys aren't fully tested.

In this video, watch real CX leaders react to the gamble and share the "bad flavors" they wish they'd caught before customers did:
→ Better testing and quality control
→ Proactive detection of broken experiences
→ Catching failures before they go live

Every bean, every box, every reaction reinforces one idea: Your CX shouldn't feel like BeanBoozled.

You test. You assure. You know the outcome before your customer ever takes a bite.

0:00 – The CX Assurance Challenge begins
0:45 – First reactions: "I feel betrayed"
1:30 – What's the CX "bad flavor" you wish you caught?
2:15 – How better testing could have prevented it
3:00 – The takeaway: No more mystery boxes

customer experience, CX assurance, Cyara, contact center, CX testing, quality assurance, customer journey, IVR testing, bot testing, CX leadership, customer service, experience management, Cyara xChange, CX strategy, proactive CX

Видео CX Assurance Challenge: Would You Run Customer Experience Like This? | Cyara Xchange 2026 канала Metric Sherpa