AI and Workforce Strategy - Tom Hovey (Diagram)

Most organisations are under pressure to adopt AI — but very few can articulate why. Tom Hovey, AI and workforce strategy consultant at Diagram NZ, explains why the gap between adopting AI and seeing real results is costing New Zealand businesses time, money, and talent.
In this conversation, I speak with Tom Hovey, AI strategy consultant and founder of Diagram NZ, about what separates organisations genuinely winning with AI from those still stuck in the grapple — and what NZ leaders need to do differently right now.
Diagram NZ is a digital and AI strategy consultancy helping New Zealand organisations build the capability and confidence to adopt AI at an enterprise level. Tom shares the keys to successful AI adoption, explains why "being more productive" is not a good enough reason to adopt AI, and offers a clear-eyed view of where the dark side of AI implementation is already playing out — including in NZ workplaces.
In this video:
1) Why most NZ organisations are failing at AI adoption — and the four keys that actually work
2) Why 'productivity and efficiency' is not a good enough why for AI — and what a good why actually looks like
3) How the best AI adopters in any organisation are often the clearest communicators, not the most senior people
4) The dark side of AI: what happens when organisations use AI to replace people rather than reimagine work
5) Why AI-related burnout is the next wave building in NZ workplaces — and how leaders can get ahead of it
6) How to align business incentives with people incentives to drive real AI-enabled behaviour change
7) Why you can't do AI from the top down — and how to create the enabling environment that works
8) The curiosity mindset: how to shift from AI anxiety to AI action

Tom Hovey is an AI strategy and digital transformation consultant based in New Zealand. He works with organisations across the public and private sectors to build AI capability, governance, and culture. Learn more: https://www.diagram.co.nz/

I am a flexible work specialist and consultant based in New Zealand. I work with employers to design flexible work strategies that benefit both business and people.

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CHAPTERS:
00:00 Introduction
00:50 Why every organisation is grappling with AI right now
02:04 AI as a general-purpose technology — why this changes everything
03:00 The four keys: what separates organisations winning with AI
06:32 Why AI resistance comes from the top — and what to do about it
10:03 You cannot do AI from the top down
11:51 The risk appetite: rewarding curiosity over caution
13:22 The dark side: replacing people vs reimagining work
17:42 The call centre example — a standard technology adoption path
22:03 AI burnout: the next wave building in NZ workplaces
23:35 Lining up incentives — the productivity-for-time-off pilot
28:28 Moment-in-time thinking: why organisations get stuck
30:32 Closing thoughts: from AI anxiety to curiosity mindset

#AIStrategy #FlexibleWork #HRNewZealand #WorkforceStrategy #NewZealandBusiness

Видео AI and Workforce Strategy - Tom Hovey (Diagram) канала Gillian Brookes