AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324)
In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect, a self-service, cloud-based contact center offering based on the same technology used by over 70,000 Amazon Customer Service Associates. We will begin the session with an overview of Amazon Connect and hear from Intuit and Hilton about their experiences and best practices that will help prepare any large scale business planning a migration to Amazon Connect.
Видео AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324) канала Amazon Web Services
Видео AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324) канала Amazon Web Services
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
AWS re:Invent 2018: Amazon DynamoDB Under the Hood: How We Built a Hyper-Scale Database (DAT321)
AWS re:Invent 2018: Architecting Security & Governance across your AWS Landing Zone (SEC303-R1)
AWS What’s Next ft. Contact Lens for Amazon Connect
Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks
What To Do On Every Call At Your Moving Company
AWS re:Invent 2018: Migrating Your Oracle & SQL Server Databases to Amazon Aurora (DAT318)
Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS
AWS re:Invent 2019: NAB: Transforming customer experience with data and machine learning (FSI203)
AWS re:Invent 2018: Using DevOps, Microservices, & Serverless to Accelerate Innovation (SRV325)
How to deploy NetApp Cloud Volumes ONTAP in AWS
Machine Learning-Powered Contact Center Analytics with Contact Lens for Amazon Connect
AWS re:Invent 2018: Best Practices for Running Oracle Databases on Amazon RDS (DAT317)
CSA at RSA 2017 - Shannon Lietz - 'DevSecOps: What is it? Why is it taking over security?'
AWS re:Invent 2018 - Keynote with Dr. Werner Vogels
AWS re:Invent 2018: Big Data Analytics Architectural Patterns & Best Practices (ANT201-R1)
Amazon's Jassy on Growth, the Cloud, Alexa, Strategy
AWS re:Invent 2018: ElastiCache Deep Dive: Design Patterns for In-Memory Data Stores (DAT302-R1)![AWS re:Invent 2018: [REPEAT 2] Optimizing Your Serverless Applications (SRV401-R2)](https://i.ytimg.com/vi/sSSMTSn2xmA/default.jpg)
AWS re:Invent 2018: [REPEAT 2] Optimizing Your Serverless Applications (SRV401-R2)
AWS re:Invent 2018: Aurora Serverless: Scalable, Cost-Effective Application Deployment (DAT336)![AWS re:Invent 2018: [NEW LAUNCH] AWS Transit Gateway & Transit VPCs, Ref Arch for Many VPCs (NET402)](https://i.ytimg.com/vi/ar6sLmJ45xs/default.jpg)
AWS re:Invent 2018: [NEW LAUNCH] AWS Transit Gateway & Transit VPCs, Ref Arch for Many VPCs (NET402)