Article: Application of Digital Maturity Framework in Improving the Performance of Public Sector

https://journal.ugm.ac.id/jkap/article/view/104081

This study aims to evaluate a mature digital framework for improving the performance of public
sector organizations in Indonesia. The method used is qualitative with a bibliometric approach
based on data from Scopus (2019–2024), which was analyzed using RStudio and VOSviewer.
The study focuses on three main aspects: technology, processes, and human resources. The results showed that the public sector has progressed in adopting digital technologies such as
cloud computing and data analytics. However, challenges such as limited system interoperability and low automation are still barriers. From a process perspective, data for decision-making
has begun to be implemented, but operational efficiency still needs to be improved. Meanwhile,
the digital competence of the apparatus is still limited, so continuous training and capacity
building are needed. This study concluded that systematic guidance is needed to assess readiness and design digital strategies to be effective. Technologies like the Internet of Things (IoT),
artificial intelligence (AI), and blockchain have great potential to improve performance. Still,
their success depends on strong governance, risk management, and system integration. Policy
implications include the need for adaptive regulation, strengthening cross-agency coordination,
and long-term investment in digital infrastructure and human resource development. However,
the bibliometric approach has limitations in exploring the empirical context directly in the field
and does not include the dynamics of specific implementation in each institution.

Видео Article: Application of Digital Maturity Framework in Improving the Performance of Public Sector канала Muhammad Younus