2012 VW Passat TDI fuel door issue ( stuck closed)

The VW dealer told my mom that they would not fix the fuel door on her 2012 VW Passat tdi with 16000 miles on it. When I was home at Christmas we took it back to the dealer and the service rep informed me that it was not a design issue and would not be covered under warranty. I said "so you are supposed to use a wooden stick to access the fuel on a brand new car..." He said "in this case yes." I escalated through the dealership and finally called and created a complaint with VW America. Only after I created the complaint did the dealer agree to perform the repair under warranty.

Just putting this out there because afterwards the dealer admitted they had repaired 3 cars in the last month for this exact issue.

Видео 2012 VW Passat TDI fuel door issue ( stuck closed) канала Joe B