The Art of Governance: A Hotline to a Better City Life

One in every 13 people around the world is now living in a megacity, according to the latest UN report. As cities and their populations grow so, too, do the challenges facing the authorities responsible for governing them. How to respond promptly to residents' needs? In Beijing, the 12345 Citizen Service Hotline, by finding solutions to individuals’ needs, is improving life for the entire population.

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