You Paid $800 This Month. They Put $0 Toward Your Principal.

You sent them $800 this month. They put zero dollars toward your principal. They put it toward your interest. Then they put your account into forbearance and kept collecting.

Navient is one of the largest student loan servicers in the United States. The Consumer Financial Protection Bureau sued them in 2017 for systematically steering borrowers into forbearance instead of income-driven repayment plans.

When your payment goes to interest and penalties, your principal never shrinks. When your principal never shrinks, you stay in debt. When you stay in debt, they keep collecting.

In 2022, Navient settled for $1.7 billion. The DOJ and FSA documented the payment misdirection scheme in 2023. Executives were not personally charged.

Your loans. Their interest. Your payments. Redirected.

We follow the money so you don't have to.

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