FLIGHT CANCELED! These are your rights for compensation

As we approach a flight season where airline cancellations begin to rise due to several factors, do you know what you are entitled to if your flight gets cancelled?
A canceled flight almost always means taking a later one, which can lead to missing your connection, shortening your vacation, and sometimes even missing the event you were taking the flight to attend in the first place.
A lot of times, flights are canceled due to things like the weather, which is outside an airline’s control. In most cases, that’s simply rebooking you on another flight.
When the cancellation is the airline’s fault, you’re often entitled to a bit more. Here’s what you can expect from each U.S. airline.

If your American Airlines flight gets canceled, they’ll rebook you on the next available flight, regardless of whether or not the cancellation was the airline’s fault. Pertaining to a client of mine, as a person who ran into this issue with American earlier this year due to a weather delay, that next flight might not actually be anytime soon. My client was rebooked on a flight 24 hours later thanks to a storm, and had to handle his own hotel for the time he was stranded. If your flight is canceled due to something within American’s control, and boarding to your final destination doesn’t start before 11:59pm, then AA will offer you hotel accommodations. If you’d rather not take the rebooked flight you can also get a refund.

Beyond rebooking, Alaska will offer accommodations for anyone stranded more than 100 miles from home for a non-weather-related reason

Delta automatically rebooks you on the next flight when yours is canceled and makes it easy for you to get a new boarding pass from its self-serve kiosks and apps. Even better you can also print hotel and meal vouchers from the machines if you’re entitled to them, allowing you to skip the angry mob at the desk at the gate. And yes, if your flight was delayed I assure you there will, in fact, be an angry mob and you don’t want to be anywhere near them.

If your flight is canceled due to controllable situations, Frontier will place you on the next available Frontier flight at no additional charge. Alternatively, if your flight is canceled Frontier, upon request, provide a full refund of any unused portion of your ticket. Frontier does not offer compensation for uncontrollable events beyond the re-accommodation on the next Frontier flight.

JetBlue actually offers one of the best deals for passengers who have their flights canceled. In addition to booking you on the next flight, the airline will give you a $50 flight voucher for flights that were canceled within four hours of their scheduled departure, and a $100 voucher for flights canceled after their scheduled departure, provided that cancelation was something JetBlue could control.

If Southwest flight does not operate as scheduled, Southwest will refund the unused portion of your fare or assist you by rebooking the next available flight. If you choose to take an alternate Southwest flight, you will not be charged any more money even if the ticket for the disrupted flight has usage limits or fare restrictions. If circumstances within the SW control causes you to miss the last possible flight or connection of the day to your destination, Southwest's customer-service agents have the authority to arrange for overnight lodging for that customer and will find the customer a hotel as near to the airport as possible, at no additional cost. Customer service may also arrange for ground transportation to the overnight facility.

United will automatically rebook you on the next available flight just like everyone else. If you hate that flight, you have the option to select any other flight you’d like that departs within 24 hours of your original ticket. You can also ask for a refund, or ask for a ticket from another airport. Just like everyone else, they’re only going to offer hotel accommodations when your overnight stay is the airline’s fault. If you are entitled to a hotel and they run out of vouchers, they’ll also give you an approval letter so you can book your own and get paid back later on.

Having a flight canceled, no matter the reason, sucks. In general, if you run into issues while you’re already traveling I always recommend contacting the airline via phone rather than queuing up at the desk. The phone reps can do most everything the desk agents can, and there are more of them. If you have travel insurance and working with a travel agent; call them, and ask them to book you into a nearby hotel and submit receipts afterward for your insurance.

At Traveling-Guru, we treat each of our clients as our own family, and if we can be of assistance booking your next personally custom fit vacation for you, your family or group, we’d love to help.
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Dennis Foutz
dennis.foutz@cruiseplanners.com
www.traveling-guru.com
619-886-5271

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