The Small Decisions That Ruin Hotel Guest Experience | The Business Systems Podcast

In this short clip, Jeroen Janssen shares a simple but powerful insight into customer experience — how small internal decisions can create unnecessary friction for guests. Using a real hotel example, he explains why improving experience isn’t about AI or big strategies, but about fixing the small processes already in place.

Key Insights
Small internal decisions can create repeated negative guest experiences
Most friction comes from simple, overlooked processes
Customer experience is often damaged by rules, not people
You don’t need AI to improve experience — you need awareness
Fixing small issues at scale has a bigger impact than big initiatives

🔗 Connect with our guest:
👤 Jeroen Janssen
🌐 https://www.linkedin.com/in/jerjan/

🎧 More from The Business Systems Podcast with Paul Feeney:
🌐 Website: https://www.atlanticadvisory.ai/
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Видео The Small Decisions That Ruin Hotel Guest Experience | The Business Systems Podcast канала Paul Feeney