User friction unpacked: Identifying and alleviating friction for optimal user experiences

User expectations for clean and intuitive user experiences are at an all time high. Simply offering a functional product is no longer enough. In order to stay competitive, we must ensure that the experience we offer users is clean, performant, and free of unnecessary friction.

To do this, we must quickly and effectively detect and address instances of user friction. In this live webinar, we will define what user friction really means, explore a framework for categorizing the various forms of user friction, and demonstrate how software teams can take a proactive approach to build smooth, frictionless experiences.

- Introduction (0:00)
- What is User Friction: Definition & Framework (4:00)
- The Great Balancing Act (9:30)
- Friction as a Guardrail (21:57)
- Identifying Unnecessary Friction with Machine Learning (24:00)

Видео User friction unpacked: Identifying and alleviating friction for optimal user experiences канала LogRocket