SREcon20 Americas - Challenges of Starting an SRE Team from Scratch in an Enterprise

Challenges of Starting an SRE Team from Scratch in an Enterprise

Pauline Narvas, Wayne Bridgman, Graeme Bye, Amreen Firdouse, Anand Bobade, Shiv Patil, BT

Implementing Site Reliability Engineering principles, values, and building an SRE team at a large enterprise has proven to be quite challenging. It turns out creating an SRE team is much more complex than just copying Google or renaming your Ops team to SRE.

Instead of jumping on what Google has done, to begin our SRE journey, we identified issues that were of most importance to the Business first. For us, it was security, reducing cloud sprawl, and getting our cloud costs under control. Off the back of this, we established our own standards.

This will be a structured talk where we will share the journey of building our SRE team, the main challenges that we've faced in a large enterprise, some reflections of what we learned along the way, and advice to newly formed SRE teams.

View the full SREcon20 Americas program at https://www.usenix.org/conference/srecon20americas/program

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