6 Tips to Creating Customer Journey Maps

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When building a Customer Journey Map, you’re never sure what you will end up with. Conversations and new insights will take your map in unexpected directions which makes Miro’s flexible boards ideal.

In this video, we explore 6 tips for building your CJM including how to anticipate future adjustments, effectively communicate insights, and how to keep a record of past versions.
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Видео 6 Tips to Creating Customer Journey Maps канала Miro