The Secrets Behind a $1.6M+ Auto Repair Shop | Coaching Call #4 - Ep - 26

In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That's what shop coaching is for, though! Sometimes, the toes need to get stepped on.

Learn more about how Tekmetric can change your shop here - https://auto.tekmetric.com/4iOySkk
To see what Turnkey Marketing can do for you and your shop, click here - https://www.turnkeyautomarketing.com/
Want shop coaching like this from Elite Worldwide? Reach out to learn more here - https://eliteworldwide.com/
Timestamps:
00:00 – The truth about listening to your team (and yourself)
01:20 – Opening banter and the power of poking fun at yourself
03:07 – Reviewing March and setting big goals for growth
05:04 – Staffing up: Why hiring at the counter changes everything
07:35 – Structuring your shop for success (key staff moves explained)
09:59 – Software solutions: Streamlining workflows for better profits
12:18 – Small sales, big impact: Intake tweaks for wipers, bulbs, and tires
14:07 – Building a bulletproof intake process & checklists
16:06 – The art of stealing (great) ideas: R&D for your team
19:02 – Creating customer-first experiences in automotive shops
20:23 – MLAPs, expectations, and interpersonal leadership
23:12 – Dream Sheets: Why knowing your staff’s motivation matters
25:47 – Increasing car count with smart signage and tire sales
28:27 – Making sense of hours per RO & real shop performance
30:05 – Using TechMetric: Little-known features to boost daily sales
33:25 – Increasing closing percentage: The single most profitable tweak
36:53 – Practicing the sale before the call—does role-play work?
39:35 – Real-life implementation: Role-plays, competition, and phone reviews
44:08 – The feedback loop: Using your own mistakes to level up
47:05 – Setting ambitious, realistic targets and accountability
50:20 – Recap: Action plan for tires, signage, and role-plays
51:05 – Upcoming events & must-attend classes for shop owners
53:51 – Final advice: The ROI of investing in staff training & events

Видео The Secrets Behind a $1.6M+ Auto Repair Shop | Coaching Call #4 - Ep - 26 канала Confessions of a Shop Owner