Trains, planes (buses) and mobility scooters
#scootergirl
Disabled customers and service users continue to face unhelpful or inappropriate behaviour, much of it due to uninformed attitudes and a lack of confidence.
Customer service staff need to learn:
Why uninformed attitudes and a lack of confidence result in poor service for many disabled people
Why it’s important not to make assumptions about the physical and mental abilities of people with disabilities
The importance of listening and knowing the right questions to ask
Key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users
Skill Boosters courses can help www.skillboosters.com
Видео Trains, planes (buses) and mobility scooters канала VinciWorks
Disabled customers and service users continue to face unhelpful or inappropriate behaviour, much of it due to uninformed attitudes and a lack of confidence.
Customer service staff need to learn:
Why uninformed attitudes and a lack of confidence result in poor service for many disabled people
Why it’s important not to make assumptions about the physical and mental abilities of people with disabilities
The importance of listening and knowing the right questions to ask
Key steps to follow to ensure you are providing an inclusive service for your disabled customers and service users
Skill Boosters courses can help www.skillboosters.com
Видео Trains, planes (buses) and mobility scooters канала VinciWorks
Показать
Комментарии отсутствуют
Информация о видео
Другие видео канала
RB08– Harassment on the grounds of religion (drama)
AGE01- Introduction to age discrimination
Top 5 Myths around Neurodiversity
Facing anger and emotion in the workplace - part 1
Recruitment and Selection: Selecting
Setting SMART Targets
RB04– Sikhism and the workplace
RB05– Hinduism and the workplace
Coaching your team - developing leadership skills and becoming a first time manager
Building resilience: Seven habits of highly resilient people- Part 1
Building resilience: Seven habits of highly resilient people- Part 2
First impressions and unconscious bias
The Modern Slavery Act
Doing the right thing - mental health in the workplace
Data Protection Act ' Error in medical records' What would you do?
Inclusive Leadership Course from Skill Boosters
The absence of empathy when you have mental health difficulties
Data Protection Act - What should you include and not include in an employee reference?
Gender bias: Are you listening to your gender bias too much?
AGE03- The age myths
Recruitment and Selection Know why you are using a platform to advertise