Questions You Should Ask HVAC Service Providers

It can be tricky finding the right HVAC maintenance company for your business. Here are 10 questions to ask to help you weed out the disappointments from the star performers.

Visit this page to see how Arista answers these questions: https://aristair.com/blog/hvac-maintenance-nyc/

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Questions You Should Ask HVAC Service Providers

When you need a qualified and reliable company to handle HVAC maintenance for your business, it can be tricky to pick the right one. So when interviewing potential HVAC maintenance companies, here are some questions to ask. Their answers will help you weed out star performers from potential disappointments.

1. How long have you been performing HVAC maintenance?
Companies that have bee doing HVAC maintenance for years are more likely to be around to provide great service for the long term.

2. How many service trucks do you have and how many are in my neighborhood?
When you choose a service provider with a large fleet of trucks and technicians, they always have someone nearby and can get to you quicker.

3. What is your response time in an emergency?
For a business, every minute you go without heat or air conditioning is costing you money - so response time is important.

4. How fast can you get parts?
Look for a service provider with a large parts inventory and relationships with many parts suppliers in the area. Quick access to parts means less downtime for you.

5. What tasks are included in your commercial HVAC maintenance plan?
All HVAC maintenance plans are not the same! Make sure you check out the contracts to see exactly what's included and what's not.

6. Will I always get the same technician?
Look for a team of technicians assigned to your account. That way, there's always someone in the know available to take care of your needs.

7. What type of training do your technicians receive?
Ideally, you want technicians who went through a 5 year apprenticeship program with on-the-job and classroom training. You'll also want to hear that their technicians must complete ongoing training.

8. Do you have a process for checking a technician's work?
Proper supervision is essential, and you'll want to know how companies verify what their techs are doing.

9. How do you report on the work completed at each service call?
Will the service provider leave illegible, handwritten work orders on somebody's desk? Or will you receive typed work reports you can clearly read and understand?

10. Can you provide references that are similar to my business?
If you have a restaurant, your HVAC needs are very different from an office-based business, so be sure to talk to references who can address your specific questions.

Do you have more questions of your own? Contact us! We'd love to answer them all and make sure you will be confident with our work.
https://aristair.com/contact/

Arista Air Conditioning. Serving the NYC metro area since 1949.

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