Malcolm Gladwell on truth, Trump's tweets and talking to strangers

Malcolm Gladwell is a Canadian journalist, author, and public speaker. His new book, 'Talking to Strangers: What We Should Know about the People We Don't Know' explores what happens when we encounter people we don’t know and why it often goes awry.

He talks to Krishnan about the importance of listening to the facts, why we should ignore Trump's tweets and how misreading people can have disastrous consequences.

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